City of Winston-Salem, NC - Cityworks PLL and Public Portal

Project Summary

Timmons Group implemented Cityworks PLL (Permitting, Licensing and Land) and a custom Public Portal.  The implementation replaced the City’s previous system, Hansen 7, as it was becoming outdated, inefficient, and unable to perform vital features the growing community needed.

By implementing Cityworks, the City gained direct control over their business processes, which became completely customizable based on specific needs and allowed ease of coordination between several vital City departments. The City also saw improvement in system reporting through the development of custom reports using PL/SQL and SAP Crystal Reports.

The need to develop a custom Public Portal grew from the City’s desire to include several additional functional requirements that were not standard with Cityworks’ portal, such as increased scheduling capabilities, concentrated searching options, as well as easier payment options for their clients. Timmons Group worked alongside the client to ensure all options were included in the new system—and would address all needs appropriately. Using ESRI best practices and our expertise in development, the custom Public Portal was deployed to Winston-Salem’s Oracle environment for Cityworks 2014 SP5 and Esri ArcGIS Server 10.2as.

With the successful implementation, the City of Winston-Salem now maintains their assets over multiple departments through an integrated system. The new system also allows the City to identify and maintain workflows while giving citizens the access they need to permitting and business licenses.