Hosting & Support

Timmons Group Solution Support Services are driven by proven, consistent methods. These methods, which provide a collaborative framework based on situation appraisal, problem analysis, decision analysis, and potential problem analysis, are designed for the complex support challenges that arise in today’s technology infrastructure.  It empowers Timmons Group not merely to solve clients’ technical problems more quickly and cost-effectively, but also to help them introduce new services and applications with minimal business risk. These methods support change over time, to help the infrastructure become more dynamic in the ways the organization requires. Timmons Group provides remote assistance via email, phone, vpn or online meetings. Our support staff provide deep product technical skills to help you quickly resolve problems and maintain efficient operations. Clients may receive individual problem fixes or product usage advice.

In addition to quickly resolving issues when they arise, Timmons Group provides services that help you keep your infrastructure running smoothly. You will have greater confidence knowing that your systems are proactively monitored to help anticipate future problems. Timmons Group uses industry leading monitoring tools and hands on support staff to ensure minimal downtime of your systems, identify potential problems, and take preventative, rather than corrective, action.

Timmons Group will work with you to design a customized support plan to help you increase productivity and better manage risk. Whether you need 24x7 or business day support, we can help. And with our online web portal, you will always have quick and easy access to our highly skilled support team.

Staff Augmentation

With Solution Support Services, your team can arrange to have an experienced GIS analyst onsite for one or two days, or longer. Analysts can be onsite at designated day(s) of each week or be on call to support your GIS activities as needed.

Learn from the Best

Engage in training to establish internal competencies in first-level support for your GIS solution and gain the skills needed for solution-focused monitoring and troubleshooting.

Maximize the Value of Your GIS Investment

Optimize and align your GIS with knowledge and experience from our team. With Solution Support Services, you can achieve a more supportable, load-tested, and scalability-tested GIS solution. And, the program provides change management assistance that will help ensure that new releases are reviewed and properly tested.

One-Stop-Shop Approach

Benefit from a designated engineer backed by our support team with comprehensive knowledge of GIS products and technologies. Your assigned resource helps coordinate support efforts from preproduction to postproduction.