Transportation Focused Information Portal

Project Summary

The Virginia Department of Transportation (VDOT) teamed with Timmons Group to develop and support a geospatial information portal solution to support VDOT’s public call center operations. When calls come into the VDOT call center, the goal of the dispatcher is to provide location-based information to call-takers in a timely manner so that citizens' needs can be responded to and met. Examples include: initiating roadway maintenance work requests, providing the travelers with roadway incident information, and answering general questions from the citizens.

Project Tasks Include:

  • Application Planning - user requirements gathering, existing system integration planning, use case development and operation and maintenance planning;
  • Design - application architecture, user interface design, integration point design, work process design and data flow design;
  • Development - back-end application coding, UI coding, UAT and stress testing. The portal leverages the Esri ArcGIS and Microsoft SharePoint software to provide an integrated map centric knowledgebase; and
  • Deployment - installation, documentation development, operations training, end user training, testing, operations and maintenance support.

Consulting Skills Required:

  • Business Process Refinement
  • Application Architecture Experience
  • Service Oriented Architecture (SOA) Knowledge
  • GIS/Geospatial Applications Expertise
  • Strategic Planning/Needs Assessment