Timmons Group worked with the District of Columbia Department of Transportation (DDOT) to implement the Cityworks® suite of GIS-centric maintenance management software for the purpose of improving Service Request and Work Order administration within each of the Department’s five Administrations. Timmons Group designed and implemented the tiered Cityworks® Maintenance Management System (MMS) to include both desktop and web-based application functionality to handle all work requests, work order life-cycle management, and inspections for all of the assets under DDOT’s responsibility. The implementation will build upon the Cityworks successes already realized by DDOT’s Urban Forestry Administration by providing full integration with the District’s enterprise GIS and improving the daily work management workflows of each of the user administrations.
Timmons Group facilitated a multi-year phased implementation including:
- Program Management
- Cityworks® MMS software (Service Request, Desktop, Anywhere, Server) Implementation and Configuration
- Business Process Analysis and Improvements
- Administrator and End-User Training
- Systems Integration
- Ongoing Maintenance and Support