Overview
The City of Auburn, AL contracted with Timmons Group for implementation of an Enterprise Asset Management System (EAMS) for their water distribution division and public works. Through extensive evaluation the City chose Azteca Cityworks as their asset management platform.
Timmons Group implemented the Cityworks Server technology to streamline and improve the way the City handles service request routing, tracking and management and for improving the work order management process. After only two years of using this solution, the City of Auburn received the Cityworks Exemplary User Award at the Cityworks User Conference in May 2015
Timmons Group and the City’s staff took part in a business process analysis and business improvements phase of the project that resulted in a clearly defined Cityworks configuration and a formal set of standard operating procedures. This process also produced an implementation approach that can be easily replicated by other departments as the City moves forward.
As part of this implementation Timmons Group integrated Cityworks with the City of Auburn’s existing Utility Billing System (Tyler Technologies Eden). By integrating Cityworks with the existing Utility Billing System the City has been able to leverage all of the functionality of Cityworks while maintaining their current utility billing business process.
