City of Fayetteville, Cityworks AMS & PLL Implementation

Project Summary

The City of Fayetteville, NC contracted with Timmons Group for implementation of an Enterprise Asset Management System (EAMS) and Permitting solution. Through extensive evaluation, the City chose Azteca Cityworks Server AMS (Asset Management System) and Azteca Cityworks Server PLL (Permits, Licensing, and Land) as their asset management and permitting platforms.  The City of Fayetteville received a Cityworks Exemplary User Award its leveraging of Cityworks in order to customize it to their specific needs.

Under this contract, Timmons Group implemented Cityworks Server AMS for the City’s environmental services division.  This division is responsible for the collection and management of residential and commercial solid waste and recycling programs for the City’s 200,000 plus inhabitants. Timmons Group implemented the Cityworks Server technology to streamline and improve the way the City handled service request routing, tracking, and management, and to improve the work order management process. Included in this implementation was integration with the City’s public report-a-problem portal, SeeClickFix.

Timmons Group implemented Cityworks Server PLL for the City’s Permitting, Building Inspections, and Code Enforcement divisions. This implementation allowed the City to streamline the application and review process by enabling each division to share and access pertinent information through a single portal based on a cohesive workflow.