Overview

Fueled by a strong economy, the City of Escondido, California, has experienced an influx of revitalization construction and new development. However, with roughly 2,000 new permits each year and 10,500 existing business licenses on an annual renewal cycle, city staff were struggling to keep up.One of Escondido’s primary goals was to improve the efficiency of their customer interactions. To achieve this, they implemented Timmons Group PLL Portal, a public-facing portal that leverages Cityworks PLL and extended APIs and can be customized to meet an organization’s specific business needs.

The integrated enterprise system allows for seamless communication across several different divisions: operations and maintenance, engineering, facilities, fire, planning, code enforcement, permitting, plan review, and business licensing.

It also puts the power of data entry and communication into the hands—and digital devices—of the public. Instead of calling or physically traveling to a city office, customers are able to use the Timmons Group PLL Portal to submit applications, upload and download documents and plans, apply and renew business licenses, schedule appointments, and make payments.

The city expects to see an increase in compliance as a result of the easy-to-use customer portal. In the first seven months since launching the Timmons Group PLL Portal, the city has seen a 30 percent adoption rate amongst its customers.